Active Communicating® Communication skills program

This interactive one-day workshop program, delivered by Toni Erlich, Director of Connections, is intended for management and supervisory staff, customer service, sales and administrative assistants. It will improve work relations within your organization and between your organization and your customers.

By developing a better understanding of how interpersonal communication works; how styles differ; what effect different communicating techniques have on the effectiveness of an interaction; and how to create a comfortable communicating climate, a more productive climate within your organization is realizable.

Skills learned in this one-day workshop include how to:

• Identify 3 communicating styles;
• Use a proven method for giving and receiving feedback, criticism, or instructions;
• Create a comfortable communicating climate with anyone;
• Increase your ability to understand what someone else is saying.

At the conclusion of this one-day program, participants will have learned how to define and assess high-caliber communicating performance. They learn exactly what to do and what to say to create rapport with people of differing communicating styles. The program is short, fast-paced and highly participative. It is behavior-based, applying Neurolinguistics principles, equating "emotional intelligence" to success on-the-job. People leave the program with immediately applicable ways to show respect for others, the kind of respect that builds teams and relationships.

For a list of our satisfied customers, see our Client list, along with their comments about the training.

Better yet, let me send you a package containing more details regarding this, and other related programs, by completing the short form attached.

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