Call Center Consulting
As a consulting organization as well as a training company, Phone for Success® covers every aspect of call center development and inbound and outbound telemarketing. Our areas of expertise include managing, hiring, training, and scripting, as well as designing motivation, compensation, reward, and incentive programs.
Our services range from developing and implementing a complete on-site telemarketing facility, to
evaluating and improving on-going telephone sales and service operations.
Consulting services are available either as a complete start-up and implementation package, or on a modular basis as determined by your needs. Our engagements comprise four phases:
- Exploration of your company's needs and objectives during an initial meeting with your designated team. Included is a detailed, on-site examination of your marketing activities.
- Preparation of a Needs Analysis Recommendation Report, spelling out:
- Short and long-range goals and strategies
- Positioning of telemarketing within your total marketing mix
- An effective pilot program
- Preparation requirements for training workshops and materials
- Personnel requirements and type of training needed
- Capital resources required
- Telemarketing implementation plan with critical path scheduling
- Implementation of any or all recommendations in the Needs Analysis Report.
- Monitoring performance. We work with you and your principals to fine-tune your staff's skills until your department reaches full and productive operational status.
To CONTACT Phone for Success regarding this, or any of our programs or services, go to the RESPONSE FORM provided for that purpose.
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