Proactive Coaching for Excellence

The Proactive Management Coaching for Excellence program is a customized two-day workshop designed to expand a manager's repertoire of motivational techniques, including conducting one-on-one coaching sessions and delivering positive feedback. The workshop enables managers and supervisors to fine-tune their staff's sales and service skills, maximize performance, and insure that your company's sales and customer service message is conveyed in a consistent, enthusiastic and professional manner. This workshop combines and builds on all the skills taught in our Sales & Service Program, as well as those in our Phone for Success flagship program.

Some of the topics managers and supervisors will learn about include how to:

Start and run profitable telesales operations.
Write scripts that get results.
Target sales prospects with the greatest potential.
Give coacing and feedback that creaties incentive.
Combine direct mail strategies with telesales.
Test phone scripts, offers, and lists.
Plan and conduct telesales training programs.
Prevent employee burn-out and keep enthusiasm and morale high.
Gain rapport instantly.

Some program outcomes include:

To increase manager's ability to set and maintain uniform standards of excellence in sales, service, and customer retention.
To optimize job performance and achieving corporate objectives.
To reduce employee turnover through increased job satisfaction.
To provide the tools necessary for managers to conduct on-the-job training and coaching.
To establish a protocol for coaching that will enable managers to benchmark standards of performance.
To support managers by supplying the tools to develop action plans for themselves and their staff.

To CONTACT Phone for Success regarding this, or any of our programs or services, go to the RESPONSE FORM provided for that purpose.

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