 | BlackBelt® Telemarketing Techniques |
Phone for Success® proudly presents a seminar previously available only to corporate clients, now available to individuals.
This cutting-edge one-day seminar will help you:
- Boost your bottom line
- Improve your telephone selling/customer service skills
- Increase the number of appointments you schedule
- Create strong relationships with your customer base
- Sharpen your ability to close
- re-energize yourself
You will learn how to:
- Communicate effectively in the telephone medium
- Introduce yourself and your company
- Gain control of the conversation through the appropriate use of dialogue guides
- Build rapport
- Probe and uncover prospect/customer needs
- Paraphrase prospect/customer needs
- Present features and benefits
- Recognize buying signals
- Close, upsell, and cross-sell
- Give positive reassurance
- Turn questions into positive responses
- Use consultative selling skills
- Make use of professional voice techniques that create a positive first impression
- Incorporate telephone time management techniques
- Develop pre-call planning skills
- Conquer fear of phoning and avoiding burnout
- Employ words that create visual selling images
| Cost per person: | $495 -Includes workbook (registration limited to 15 people) |
Date: | Wednesday, November 8, 2000 | | Where: | The offices of Dale Carnegie
780 Third Avenue New York, NY |
Dress is business casual, refreshments will be provided, lunch is available in the area.
Sign up now by calling:
PHONE FOR SUCCESS®
212 431 6700
You must pre-register. Onsite registrations will not be accepted.
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