BlackBelt® Telemarketing Techniques

This cutting-edge one-day seminar will help you:

• Boost your bottom line
• Improve your telephone selling/customer service skills
• Increase the number of appointments you schedule
• Create strong relationships with your customer base
• Sharpen your ability to close
• re-energize yourself

You will learn how to:

• Communicate effectively in the telephone medium
• Introduce yourself and your company
• Gain control of the conversation through the appropriate use of dialogue guides
• Build rapport
• Probe and uncover prospect/customer needs
• Paraphrase prospect/customer needs
• Present features and benefits
• Recognize buying signals
• Close, upsell, and cross-sell
• Give positive reassurance
• Turn questions into positive responses
• Use consultative selling skills
• Make use of professional voice techniques that create a positive first impression
• Incorporate telephone time management techniques
• Develop pre-call planning skills
• Conquer fear of phoning and avoiding burnout
• Employ words that create visual selling images

Dress is business casual, refreshments will be provided, lunch is available in the area.

Sign up now by calling:

You must pre-register. Onsite registrations will not be accepted.