Sales and Service:
Two Sides of the Same Coin
At last! A single seminar for Sales and Customer Service Staff. This is truly an innovative seminar in the field of sales and service training: a comprehensive training program for all staff members who have customer contact. The traditional approach has been to train employees with two separate programs: one for sales and one for customer service. Now, however, that approach is obsolete.

Two Sides of the Same Coin demonstrates that sales and service are really just two different ways of achieving the same goal: delivering superior customer service while offering company products as a means of meeting customer needs. When this is done properly, customers benefit exponentially .. and so does your organization.

Sales and Service: Two Sides of the Same Coin is cost-effective and convenient. It can be delivered on-site in a variety of formats, by your staff or ours. The cross-training benefits for managers and supervisors in sales and customer service result in one of the highest returns you can get for your investment in staff training.

Staff, Customers, and Your Bottom Line: a Win-Win-Win Achievement!

Every member of your staff who has customer contact (in a sales OR service capacity) can be trained to exceed customer expectations while uncovering the customer's needs and meeting them. Your staff will feel better about their work, your customers will be happier and more loyal, and your bottom line will prove it!

A sampling of topics:

  • Introducing yourself and your product
  • Building rapport and customer loyalty
  • Professional voice techniques
  • Body language
  • Turning questions and objections into positive responses
  • Handling difficult customer situations
  • Proactive listening skills
  • Up-selling and Cross-selling
  • Probing and Uncovering needs
  • Restating customer/prospect needs
  • Presenting features and benefits/Offering solutions
  • Recognizing buying signals
  • Closing
  • Reassurance

To CONTACT Phone for Success regarding this, or any of our programs or services, go to the RESPONSE FORM provided for that purpose.

Back to seminars
Back to home page.